Technical Expertise vs Customer Experience – Asrar Qureshi’s Blog Post 1150
Technical Expertise vs Customer Experience – Asrar Qureshi’s Blog Post 1150 Dear Colleagues! This is Asrar Qureshi’s Blog Post 1150 for Pharma Veterans. Pharma Veterans Blogs are published by Asrar Qureshi on its dedicated site https://pharmaveterans.com. Please email to pharmaveterans2017@gmail.com for publishing your contributions here. Credit: Anna Shvets Credit: Pixabay Preamble I am a regular reader of a technology newsletter by Rob Howard at innovatingwithai.com. A recent edition talked about the disaster created by OpenAI upon itself when they launched GPT5.0 and disconnected earlier versions. The consumers were confused and unhappy. The analysis is that being a technology company is one part, while being a consumer company is an altogether different area, where OpenAI did not exist. Similar situations are seen in Pharma industry when a high-tech, great product does not take into account user/consumer/patient experience. Some examples follow. Technology vs Commerciali...